Customer Care

All orders are shipped worldwide from Toronto, Canada within 3-5 business days. For shipping information, see my shipping page.

For general enquiries, you can contact me directly from my contact page.

Customized Orders

I am glad to accommodate customizations whenever possible. Please send me your enquiry using the contact page.

Payments

I accept all major credit cards (Visa, MasterCard, American Express), and you can choose to checkout using PayPal or Shopify. Both options are secure. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling). All prices are listed and charged in Canadian dollars.

Returns and Exchanges

I accept cancellations within 24 hours of purchase. I do not accept exchanges.

I accept returns if you contact me within 14 days of delivery. You are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value.

I cannot accept returns for customized or personalized orders. For hygienic reasons, I cannot accept returns for earrings.

Most pieces are delicate and must be treated with care. Sometimes repairs are necessary, though, and if this is the case with a piece of jewelry that you have purchased from Azki Jewelry, send me a message detailing the problem. Of course I can't make any promises, but if it's something that I can fix, I'd be happy to make arrangements with you at a minimal cost.

I work hard to ensure that you'll be delighted with your pieces from Azki Jewelry, for now and many years to come!

Jewelry Care Instructions

Below you will find some simple instructions to follow to keep your jewelry looking its best:

 

Gemstones:

Store gemstones away from high temperatures (heating vents, window sills, or in the car, for example) and sunlight as these factors may fade some stones. Commercial metal cleaners may not be compatible with certain gemstones, such as malachite, coral and turquoise; always check before applying the cleaner.

 

Gold Filled:

If cared for properly, gold filled will wear just like solid gold. It resists tarnishing, but should still be gently cleaned from time to time to keep it looking its best. To keep your gold filled piece looking its best, avoid exposure to perfumes, lotions, hair products, profuse sweating, chlorine, and harsh detergents. Use any skin or hair products before putting on jewelry, and always remove jewelry before swimming, exercising, or washing. You can use gold polish on gold filled, but read the label first and check whether the stones in your piece can safely come into contact with the cleaner.

 

Sterling Silver:

Sterling silver will tarnish if exposed to perfumes, lotions, hair products, profuse sweating, chlorine and/or harsh detergents (like dishwashing soap). To minimize tarnishing, use any skin or hair products before putting on your jewelry, and always remove jewelry before swimming, exercising or washing. Although sterling silver will tarnish, its lustre can be restored by polishing using a special sterling silver polish, but read the label first and check whether the stones in your piece can safely come into contact with the cleaner. For daily care, wipe sterling silver jewelry clean at the end of the day with a soft cloth and store in an airtight container or baggie.

  

Handknotted Pieces:

I recommend avoiding contact with water or detergents as this could weaken the silk thread. As handknotted silk pieces tend to be more delicate than those strung on a metal based thread, I also recommend removing the piece prior to sleeping, showering, or exercising.

 

Gold-plated:

Gold plated jewelry should not tarnish as long as the plating is kept intact. Cleaning it is as simple as washing occasionally with a soft toothbrush and a mild dishwashing detergent, and drying it thoroughly before storing. In between washing, wipe jewelry with a soft, lint-free cotton cloth — never use tissues or paper towels as they could scratch and damage the surface of the gold plating. You may use a commercial gold cleaner on gold-plated jewelry, but read the label first and check whether the stones in your piece can safely come into contact with the cleaner. Gold plating will tarnish if exposed to perfumes, lotions, hair sprays, chlorine or excessive perspiration, so only put on your jewelry after you have applied any skin or hair products, and remove jewelry before swimming, exercising, or washing. Storing jewelry in an airtight container or baggie will help to preserve its shine.